FAQ
Frequently Asked Questions
Please click below for answers to the most frequently asked questions. To contact Customer Service regarding an online sale, click here
General
Lanbo is dedicated to providing a safe purchasing environment for those that visit our website. To assure you of your privacy, we provide this notice to help you understand our commitment to security. By visiting LanboAppliances.com, you are accepting the practices described in the Privacy Policy. You can find more information on our privacy policy our privacy policy here.
You unit is protected by a manufacturer's limited warranty for one year from the original date of purchase. During this time, the manufacturer will repair or replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer. For more warranty information, visit our Warranty page.
For online purchases, you can purchase from our online store. For wholesale processing, please feel free to contact us at business@lanboappliances.com.
Shipping
Please email us at fulfillment@lanboappliances.com so that we can arrange for your unit to be picked up and a replacement unit sent out.
If your unit was shipped by freight carrier (large items) please take the below steps when your unit is being delivered:
• Before you sign for your freight delivery, inspect the packaging. Make sure there is no visible damage that is not normal scuffs on the packaging. If you notice visible damage, please refuse the shipment.
• The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery. If you notice visible damage on your unit please refuse delivery of the shipment or note the damage on the Bill of Lading.
Ground shipping is free to all locations within the 48 contiguous states. When shipping to Hawaii, Alaska, and Canada, additional fees may apply, please contact service@lanboappliances.com before place an order.
Shipping
Please email us at fulfillment@lanboappliances.com so that we can arrange for your unit to be picked up and a replacement unit sent out.
If your unit was shipped by freight carrier (large items) please take the below steps when your unit is being delivered:
• Before you sign for your freight delivery, inspect the packaging. Make sure there is no visible damage that is not normal scuffs on the packaging. If you notice visible damage, please refuse the shipment.
• The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery. If you notice visible damage on your unit please refuse delivery of the shipment or note the damage on the Bill of Lading.
Ground shipping is free to all locations within the 48 contiguous states. When shipping to Hawaii, Alaska, and Canada, additional fees may apply, please contact service@lanboappliances.com before place an order.
Returns
Customer satisfaction is our goal, so we offer a simple, no-hassle 30 day policy. The product you return must be in the original packaging and new, unassembled and unused. We kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.
Free Return shipping is available for any item under 100 lbs. Visit our returns page for more information on how to return an item. Visit our returns page for more information on how to return an item. Please contact us via service@lanboappliances.com before return the goods.
Visit our returns page for more information on how to return an item.
Free Return shipping is available for any item under 100 lbs. Visit our returns page for more information on how to return an item.
Visit our returns page for more information on how to return an item.
Free Return shipping is available for any item under 100 lbs. Visit our returns page for more information on how to return an item.
Products
WHAT KIND OF WINE COOLERS ARE AVAILABLE?
Wine Coolers now have many shapes, from a small space built in 28-bottle unit to a 300-bottle bulk storage wine refrigerator. This makes it super easy for those who do not drink a lot, or have empty nested ad moved to a condo to have access to wine/ wine cooler for guests and special occasions.
WHAT IS THE TEMPERATURE RANGE INSIDE A WINE COOLER?
Between 41-64°F, which allows coolers to store wines that require both warm or cold temperatures.
WHICH IS RIGHT FOR MY STORAGE AND ENTERTAINING NEEDS; SINGLE-ZONE OR DUAL-ZONE?
If you only collect one type of wine (red or white), then a single-zone cooler should suffice. If you have an equal love for both red and white wines, then a dual-zone cooler will benefit you since you can set one zone at a lower temperature than the other. Additionally, dual-zone coolers present the option to set one zone to storage temperature and the other to serving temperature. If you anticipate you will be uncorking a bottle in the near future, you can simply move your wine from the storage to service zone for about 30 minutes to an hour.
WHAT ARE SOME COMMON QUESTIONS I SHOULD ASK MYSELF BEFORE I PURCHASE?
How many bottles do I purchase vs. drink each month? If you purchase and drink at a similar rate, then a wine cooler for short term storage (wine cooler/refrigerator) is perfect for you.
Do you store white wine, red, or both?
How long do you plan to store your wine?
What is your budget?
WHERE CAN A WINE REFRIGERATOR BE INSTALLED?
They may be installed under a counter, free standing, or even portable. They are perfect for homes, hotels, restaurants, boats, RVs, offices, resorts, bars, wineries, etc.
We have seen our units in high end restaurants, as well as celebrities and uber wealthy clients who have a Vinotemp wine cooler in their home.
WHAT ARE SOME COMMON AREAS TO PLACE A WINE COOLER INSIDE THE HOME?
The kitchen, living room, dining room, man cave, bar, basement, garage, outdoor patio or entertaining space, under the stairs, closet (with proper air circulation), the family room, or inside your personal wine cellar.
ARE RACKS DIFFERENT IN WINE COOLERS?
Wine refrigerators will have varied options for shelving. Wine Appliances will have either metal or wood racking. This racking can have bottle supports to help the bottle from rolling around, or to be able to stack the bottles for maximum bulk storage.