FAQ

There are many benefits to registering your appliances: It will help us provide more efficient warranty service if there is a problem with your product. Your registration can serve as proof of purchase for insurance loss claims. It will allow us to contact you, in the unlikely event a safety notification is required. You can register your appliance online by visiting our Product Registration page, or by calling us at 1-833-600-8766.

Series number is located on the upper back of your product which is a long string of numbers. Model number is in the beginning of the name plate also located on the upper back of the product.

The warning in your Owner's Manual is printed in order for Whirlpool Corporation to comply with California State law and is based on the list of chemicals identified by the Governor of the State of California as provided in Proposition 65 regulations.

California Proposition 65 is known as The Safe Drinking Water and Toxic Enforcement Act of 1986. To comply with this California Act, even chemicals used within the limits of national regulations and found not hazardous in the quantities associated with the product may require a warning just because the chemical is present. Information about Proposition 65 and this warning is available on the website of the Office of Environmental Health Hazard Assessment (OEHHA) maintained by the State of California. https://oehha.ca.gov/proposition-65/

Lanbo Appliances evaluates all chemicals associated with the products that Lanbo Appliances manufactures and complies with all regulations associated with the chemicals. All potential chemical exposures are below accepted and regulated concentrations. Lanbo Appliances has provided the warning because a chemical covered by the California Proposition 65 may be present and not all listed chemicals provide exposure limit requirements. Therefore, Lanbo Appliances has elected to provide the warning when a listed chemical is present.

Visit product detail page to locate User Manuals and Specifications in "Download" section.

How to order a part that is broken will depend on whether your product is in warranty or not.

If you believe your product is in warranty, contact us at 1-833-600-8766. We will be able to verify your warranty and offer the part for free, and if needed, arrange for a certified technician to visit you.

If your product is out of warranty, you may order it in our website. If the part needs to be installed, we recommend you contact us for an instruction.

The warranty is something specific to each product, and can normally be found on the last page of the Owners Manual. This will provide the details of coverage on your appliance.

Lanbo is dedicated to providing a safe purchasing environment for those that visit our website. To assure you of your privacy, we provide this notice to help you understand our commitment to security. By visiting LanboAppliances.com, you are accepting the practices described in the Privacy Policy. You can find more information on our privacy policy our privacy policy here.

You unit is protected by a manufacturer's limited warranty for one year from the original date of purchase. During this time, the manufacturer will repair or replace any parts of this appliance that prove to be defective in materials and workmanship, provided the appliance has been used under normal operating conditions as intended by the manufacturer. For more warranty information, visit our Warranty page.

For online purchases, you can purchase from our online store. For wholesale processing, please feel free to contact us at business@lanboappliances.com.

Customer satisfaction is our goal, so we offer a simple, no-hassle 30 day policy. The product you return must be in the original packaging and new, unassembled and unused. We kindly ask that you return your purchase the same way you received it to ensure a hassle free refund.

Free Return shipping is available for any item under 100 lbs. Visit our returns page for more information on how to return an item. Visit our returns page for more information on how to return an item. Please contact us via service@lanboappliances.com before return the goods.

Ground (door to door) shipping is free to all locations within the 48 contiguous states. When shipping to Hawaii, Alaska, and need extra service such as haul away old appliances, deliver to indoor, etc., additional fees may apply, please contact service@lanboappliances.com before place an order.

Please email us at service@lanboappliances.com so that we can arrange for your unit to be picked up and a replacement unit sent out.

If your unit was shipped by freight carrier (large items) please take the below steps when your unit is being delivered:

• Before you sign for your freight delivery, inspect the packaging. Make sure there is no visible damage that is not normal scuffs on the packaging. If you notice visible damage, please refuse the shipment.

• The freight driver is required to wait for you to unpack and inspect your shipment before you sign for delivery. If you notice visible damage on your unit please refuse delivery of the shipment or note the damage on the Bill of Lading.

The kitchen, living room, dining room, man cave, bar, basement, garage, outdoor patio or entertaining space, under the stairs, closet (with proper air circulation), the family room, or inside your personal wine cellar.

Wine coolers are a space saving storage solution. They create a perfect balance of temperature and humidity for the aging of wine. If you have limited space or have a medium to large sized collection, a wine cooler is a great option.

To reduce the risk of electrical shock, make sure you unplug the unit before cleaning. Use only a mild, nonabrasive cleaner to clean the exterior of the cabinet. Always dry all parts with a clean dry cloth before returning the parts to the cooler or plugging it back in.

We strongly recommend against the use of an extension cord. However, if you still select to use one, it is necessary that it is a UL Listed 3-wire grounding type appliance extension cord. The marked rating of the extension cord should be 115V, 15A, or equivalent and not greater than 15 ft. in length.

Our coolers are built to store standard 750ml Bordeaux wine bottles. Storing large or oddly shaped wine bottles such as magnums or champagne bottles will decrease the number of bottles you are able to store inside this unit. Some units are designed to store larger format bottles at the very bottom of the cooler.

With a dual or triple zone wine cooler, you can store red and white wines together in the same unit but with independent temperatures. Red and white wines can also be stored together for preservation purposes in a single zone wine refrigerator.

Both red and white wines can be stored anywhere between 50-59°F (10-15°C) for serving or preserving your wines. Ideally, you will want to store red wines between 50-64°F (10-18°C) and white wines should be stored between 39-54°F (4-12°C).

The anti-tip device is essential to the safe operation of the range. It provides protection when excess force or weight is applied to an open oven door.

Our installation instructions require that ranges so equipped must be installed with the anti-tip device that is supplied with the range, and there is a warning label back of the products.

If missing, we will furnish anti-tip devices with all of our ranges at no charge. Please call 1-833-600-8766, if you do not have anti-tip device for your range.

For all Lanbo electric ranges, you must use a 3-wire or 4-wire, single-phase A.C. 208/120 Volt or 240/120 Volt, 60 hertz electrical system.

You must set well the Cooking mode knob, the Oven Temperature knob and the Timer knob at the same time, then the oven can start work. When the range is not being used, turn the knobs to their OFF positions.